Behavioral Health Quality Assurance Specialist
Jul. 24 2023

Behavioral Health Quality Assurance Specialist

A full time position with an excellent benefit package is available working with our clinic. Come join a dedicated and supportive team providing crucial services to our communities!
  • $60,000/yr.
  • 37.5-hour work week
  • M – F, 8:30 am – 4:30 pm
  • 27 paid days off in year 1 (vacation & holidays), plus paid sick time!
  • 4% flat 401k contribution (after 1 year)
  • Employer paid life insurance
  • Medical, dental, and vision insurance available
  • Clinical setting with support staff and services
  • May be eligible for Public Service Loan Forgiveness (PSLF)
  • Supportive and inclusive organizational culture
The organization’s focus on enhancing Evidence Based Practices has led to training opportunities in advanced clinical interventions for therapists that are not commonly available in community mental health settings including EMDR, DBT, and PCIT. Treatment approach focuses on trauma-informed, person-centered, strengths based recovery.
Work within a cohesive and supportive multidisciplinary team dedicated to the mission of providing quality behavioral health services to underserved populations in Oneida and Herkimer County.
JOB DESCRIPTION: Establishing and maintaining the quality assurance and improvement practices associated with all department systems to ensure usability, resolutions to issues, effective implementation, and positive user experience as well as maintaining a high level of data integrity within the system. This position is responsible for supporting behavioral health quality and improvement initiatives and program development through data collection, management and analysis, and preparation of reports. Ensures fidelity of quality assurance and improvement practices related to multiple regulatory and contract requirements including but not limited to SAMHSA and CCBHC standards, OMH, and OASAS.
  • Maintains current understanding of state and federal regulations pertaining to behavioral health services, and the management of personal health information.
  • Collaborates with management and other quality assurance staff to develop and implement quality improvement initiatives.
  • Supports Program Directors in identifying potential areas for improvement.
  • Supports Program Directors in developing policies and procedures to gather and record client-level data related to program services and outcomes including CCBHC Compliance Criteria and other quality initiatives.
  • Supports the department in data-sharing initiatives with outside entities such as IPA, RHIO, SAMSHA, and collaborating partners.
  • Facilitates distribution, collection, and analysis of surveys (clients, staff, referral sources, etc.) in relation to quality improvement initiatives.
  • Perform periodic reviews of KPI, external reporting (ex. CCBHC, SOR, IPA, etc.), and system reports for accuracy and integrity.
  • Supports the department in the provision of data related to marketing, grants, and other initiatives.
  • Participates in the continuous quality improvement program by identifying and analyzing data to identify areas for improvement and recommending changes as appropriate.
  • Ensures client and program data is accurately and completely recorded in the agency’s electronic record health system according to contractual timelines and requirements.
  • Performs quality assurance reviews and recommends performance improvement in cooperation with the Director of QA & Strategic Advancement and the Quality Assurance & Improvement Committee.
  • Analyzes data to ensure compliance with and fidelity to contract deliverables, in collaboration and with the guidance of the Director of QA & Strategic Advancement.
  • Prepares detailed and summary reports of findings and communicates findings to program and agency leadership; responsible for SAMHSA quarterly data reporting (GPRA, SPARS) and drafting six-month and annual reports.
  • Participates in developing guidelines, standards, policies, and procedures related to quality of care and process improvement.
  • Creates, maintains, and distributes reports as needed by program and agency leadership.
  • Highly proficient in Microsoft and Google platforms.
  • Demonstrated experience in analyzing behavioral health indicators preferred.
  • Able to work well with others and communicate clearly both verbally and in writing.
  • Prior experience with the clinical process or experience in a healthcare setting is desired.
  • Prior experience with quality improvement initiatives is preferred.
  • Ability to collect and analyze data independently.
  • Ability to offer workable solutions to quality of care or noncompliance problems.
  • High-level analytical skills are necessary to collect, analyze and interpret client data, determine the significance of information collected, and form inferences and/or forecasts from data.
  • Prepare abstracts and summaries of statistical information for reports.
  • Master’s degree or higher in health information management or related field and 2 years of progressive experience in data analysis and contract reporting. (Preferred)
  • Bachelor’s degree in health information management or related field and 3 years of progressive experience in data analysis and contract reporting.
At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.
We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.
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