Care Manager

CARE MANAGER

Full-time position with excellent benefits. Basic work schedule: 35 hours per week; Monday-Friday; 8:30am – 4:30pm; some flexibility required as necessary.
On assigned days, the position works on site in the Utica, NY office and works remotely for part of the work week due to COVID-19.

JOB DESCRIPTION: A Care Manager is responsible for assisting individuals with mental illness, chronic medical conditions or substance abuse issues who reside within the community and are in need of Care Coordination. The role of the Care Manager is to maintain and enhance the functioning level of this population to establish healthy, constructive living patterns. As such, the Care Manager is expected to work with independence to address the needs of individuals by providing care coordination of services, advocacy, monitoring, linking, and support services. As a member of a community based treatment team, the Care Manager assists individuals in establishing goals through the development of an individualized Care Plan.

SPECIFIC RESPONSIBILITIES INCLUDE:
• Serves as a coordinator, advocate, facilitator, monitor, supporter and primary resource and referral agent for assigned clients.
• Provides Care Coordination for clients within their system of services whether it be mental, medical or substance abuse.
• Works directly with clients to assist with identifying individual goals.
• Conducts client assessments and develops/maintains an individualized care plan.
• Encourages clients to participate in appropriate programming services and provides assistance as needed.
• Assists clients with the maintenance or attainment of benefits/entitlements as appropriate
• Assists clients in recognizing how services may alleviate problems and help them achieve their objectives.
• Assists clients in exercising better judgment skills through supportive monitoring.
• Supports and encourages clients as they attempt to adjust to new services.
• Links clients by arranging appointments with service providers and facilitating the receipt of such services.
• Reports clients’ crisis situations and utilizes Crisis Services when set-backs indicate the need for assessment and/or stabilization.
• Adheres to the guidelines and procedures as established by regulatory bodies including CNY Health Homes, Office of Mental Health (OMH), Department of Health (DOH) and Medicaid.
• Maintains self in professional manner at all times, adhering to The Neighborhood Center, Inc. policy, procedures and in keeping with the Agency’s mission statement.
• Performs other duties as requested by supervisory staff or agency administrators.

REQUIRED QUALIFICATIONS:
• Knowledge and experience with the mental and medical health delivery system and community resources.
• Demonstrated organizational, assessment and communication skills commensurate with this position.
• Demonstrated ability to secure cooperation of and work effectively with individuals and agencies in the community.
A Bachelor’s Degree in Social Work, Nursing, Psychology or a closely related Human Service field. When designated as a Care Manager assigned a caseload working with children and/or high risk adults; two (2) years of relevant experience serving children/adults with chronic conditions and/or behavioral health needs required. EOE

To apply for this job email your resume to hr@neighborhoodctr.org