Health Benefits Navigator


Full-time position with an excellent benefits package. Basic work schedule 35 hours per week; Monday-Friday with some flexibility required.

Join a dedicated team providing crucial services to our community.

JOB DESCRIPTION: Under the direction of the Program Director, the Health Benefits Navigator will work to increase understanding and utilization of the New York State of Health Marketplace, (NY State of Health-NYSOH), and make the process of applying for health insurance simpler for employers, families and individuals by providing competent, friendly and convenient service.


• Completes the required New York State Department of Health (DOH) Health Benefits Enrollment Training for this position and additional training as directed and attends staff training as required, including annual meeting as per mandates of funding and regulatory offices.
• Recruits uninsured people for enrollment into appropriate plans, using innovative outreach activities, media and any other approved strategies to meet the goals of Navigator enrollment.
• Conducts private face-to-face meetings with applicants, and/or small businesses assisting them to with enrollment in health plans through the NY State of Health Marketplace.
• Assists applicants to procure required documentation to ensure completeness of applications.
• Follows up on any application or documentation that is inaccurate or incomplete.
• Maintains confidentiality of all information acquired through the enrollment process.
• Meets target number of completed applications per quarter, as required by the program work plan.
• Works with administration to identify areas of target counties that need facilitated enrollment; secure community locations for meeting with individuals.
• Assists in identifying, arranging and/or attending special events appropriate for enrollment outreach and education.
• Prepares lists of all outreach activities for monthly reports.
• Assists administration to compile reports for end-of-month program report; maintains contact and appointment logs.
• Attends relevant meetings of community partners, as needed or assigned.
• Participates in quality assurance evaluations process.
• Represents and interprets the agency and its mission to supporting and interested groups, as assigned.
• Maintains a program environment that is safe, healthy, orderly and attractive.
• Performs various related tasks as required or assigned.
• Reports to the Program Director the need for supplies, materials, equipment and repairs.
• Maintains self in professional manner at all times and adheres to The Neighborhood Center policy, procedures and Agency Mission Statement.

• Strong interpersonal skills, including experience networking and building partnerships.
• Excellent oral and written communication skills.
• Demonstrated knowledge and proven experience in demonstrating sensitivity to cultural diversity.
• Ability to accurately maintain appointment schedules and meet all required deadlines.
• Demonstrated ability to interact professionally and appropriately with colleagues and program partners.
• Demonstrated ability to function independently and possesses competent time management skills.
• Ability to meet all travel requirements of the position throughout Oneida and Madison counties.
• Availability for flexible work hours, evenings or weekends, as necessary.
• Must possess a valid NYS Driver License and reliable transportation.
High School Diploma/Equivalency Diploma and one (1) year of experience in program enrollment or outreach activities required.
• Associate’s Degree in Human Services or a related field and one (1) year of experience in program enrollment or outreach activities preferred.

To apply for this job email your resume to