Mental Health Crisis Support Counselor


NEW ~Bachelor’s Level positions: Full-time positions with an excellent benefits package are available with the Mobile Crisis Assessment Team (MCAT). Basic work schedule is Monday thru’ Friday with some flexibility needed as necessary.

Join a dedicated team providing critical crisis services to our local communities in Chenango, Delaware, Otsego and Schoharie Counties in NYS.

JOB DESCRIPTION: A Mental Health Crisis Support Counselor is a Bachelor Degree-level team member who provides intensive assessment, linkage and follow-up of individuals identified to be in acute psychiatric distress in various locations throughout the community. This team member will serve as the first Mobile Crisis Assessment Team (MCAT) response to a crisis event and engage a client in triage and crisis de-escalation practices. S/he may also serve as the secondary provider in conjunction with a Crisis Counselor for a full mental health assessment and evaluation. Further, s/he is responsible for referring clients to appropriate agencies for needed services. The role of the Mental Health Crisis Support Counselor is to assist with crisis de-escalation, facilitate a mental health assessment (when necessary), maintain and assist clients with establishing healthy, constructive living patterns to reduce the rates of recidivism into acute services. S/he will triage in person mental health crisis requests and conduct brief interventions and linkage to higher level MCAT services for the purpose of crisis response and intervention. S/he is expected to work with a high degree of independence.

● Provides short-term crisis intervention and diffusion to children and adults in the community which includes comprehensive mental health assessment, telephone assessment and lethality monitoring, outreach and follow-up services and linkage;

● Makes recommendations and assists in facilitating the appropriate level of treatment/services/supports;

● Assists law enforcement and other agencies in handling mental health and substance use related crisis;

● Maintains accurate documentation of client/agency contacts in accordance with program policy and procedure manual;

● Attends and actively participates in all required training, staff meetings and case conferences as required by agency administration;

● Engages in supervision on a regular basis;

● Engages in agency/program projects or work groups as assigned by the Program Director;
● Builds and fosters the development of collaborative relationships with community service providers;
● Makes recommendations and assists in facilitating the appropriate level of treatment/services/supports;

● Maintains self in a professional manner at all times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement;

● Maintain a valid NY State driver’s license and have access to a usable vehicle;

● Secure and maintain all necessary certification and professional licensing as dictated by profession and required qualifications;
● Performs other duties as requested by Agency Administration.


● Demonstrated knowledge of mental health and substance use issues affecting children and adults;

● Demonstrated knowledge of mental health and substance use system issues, resources and the ability to effectively navigate these systems;

● Proven ability to maintain expectations for timeliness and accuracy in the performance of job functions;

● Demonstrated experience providing crisis intervention, de-escalation and diffusion to individuals and families in crisis;

● Proven work experience demonstrating organizational, assessment and communication skills commensurate with this position;

● Demonstrated skill set to work well with law enforcement and other community partners in handling mental health related crisis;

Bachelor’s Degree in Social Work, Nursing, Psychology, or other closely related human service field and a minimum of two (2) years of experience working in a human services agency including one (1) year of supervised experience providing services in a mental health setting required. EOE

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