Project Hope Team Leader


Full-time position with excellent benefits. Basic work schedule: 37.5 hours per week; Monday-Friday; 8:30am – 4:30pm; some flexibility required as necessary.

The position is part of a new program and provides disaster counseling and outreach to individuals, families and groups who have been negatively impacted by the COVID-19. This is a six (6) month grant funded position.

JOB DESCRIPTION: The Project Hope Team Leader is responsible for the day-to-day operations of the Oneida County team. The Team Leader is responsible for providing the essential guidance and leadership necessary in assisting staff in meeting the needs of the clients served. He/she is responsible for coordinating and monitoring the work functions of staff and for the planning and review of service goals in order to meet desired outcomes of the Oneida County Project Hope team.

• Leads a team of crisis counselors in the field or virtually.

• Provides direct supervision to the paraprofessional crisis counselors.

• Assesses people who require traditional mental health or substance use treatment as assigned.

• Trains, debriefs, and provides supervision for the crisis counselors.

• Uses data to conduct ongoing needs assessment.

• Coordinates data collection activities and reviews data form submissions for accuracy.

• Reviews and accepts or rejects forms submitted through the mobile application.

• Utilizes the mobile application to complete data forms as needed.

• Provides coordination and oversight of the crisis counselors’ plans of service.

• Performs supportive crisis counseling as needed.

• Must have valid Driver’s license and transportation.

• Maintains self in a professional manner at all time, adhering to Neighborhood Center policies, procedures and mission.

• Performs other duties/tasks as assigned.


• Demonstrated extensive knowledge of community resources and multiple human service delivery systems.

• Demonstrated ability to effectively evaluate program goals and objectives in order to determine and develop feedback about program effectiveness.

• Demonstrated ability to serve as a role model for staff in order to maintain a supportive work environment that promotes high morale and staff growth.

• Demonstrated organizational, assessment and communication skills commensurate with this position.

• Demonstrated ability to be flexible and work independently.

• Demonstrated ability to secure cooperation of and work effectively with supervisory staff of other agencies in the community.

Preferred but not required: an Associate’s Degree in Psychology, Social Work, Counseling or a closely related field and three (3) years related experience in the mental health field and two (2) years supervisory experience. EOE

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