Remote 988 Crisis Triage Counselor

A Full Time position with an excellent benefits package is available working with our Mobile Crisis Assessment Team:

• $24.61 hourly
• 37.5-hour work week
• Work schedule is Monday through Friday
• Multiple shifts available. 
• All remote only positions will be unlicensed positions associates – masters (non licensable)
• 27 paid days off in year 1 (vacation & holidays), plus paid sick time!
• 4% flat 401k contribution (after 1 year)
• Employer paid life insurance
• Medical, dental, and vision insurance available
• Supportive and inclusive organizational culture

JOB DESCRIPTION: The Crisis Triage Counselor responds to and manages calls for the local crisis hotline and 988 Suicide and Crisis Lifeline; engaging with callers of all ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal, homicidal, experiencing psychosis, or under the influence of substances. This role is vital in providing active listening,
collaborative problem solving, and safety planning to those in need. The role of the Crisis Triage Counselor is to assist with crisis de-escalation, facilitate a mental health assessment (when necessary), maintain and assist clients with establishing healthy, constructive living patterns to reduce the rates of recidivism into acute services. They will triage mental health crisis requests and conduct brief
interventions, as well as assist in gathering information for the purpose of coordinating and dispatching a mobile response team to engage in the community. The Crisis Triage Counselor is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being.

• Answer and place calls on 988 Suicide and Crisis Lifeline and local hotline with compassion and
  in accordance with the organization's training and scope.
  ● Provide emotional and crisis intervention support, assess for risk, provide crisis intervention,
  complete safety plans, and make appropriate referrals to resources in the community.
  ● Complete suicide screenings and safety plans for all contacts in accordance with 988 Lifeline
  Suicide Safety Policy.
  ● Place outgoing and follow-up calls to callers, third parties, and community resources when
  needed.
  ● Makes recommendations and assists in facilitating the appropriate level of treatment, services and
  supports.
  ● Document all interactions in an accurate and timely manner in web-based software.
  ● Assist with placing rescue calls as needed for callers requiring emergency assistance.
  ● Meet call center performance metrics, as defined by agency and accrediting bodies.
  ● Uphold confidentiality and adhere to ethical guidelines while handling sensitive information.
  ● Attend agency and division staff meetings and approved professional development opportunities
  to remain knowledgeable about best practices, policies, and protocols.

● Maintains self in a professional manner at all times, adhering to Neighborhood Center policy and
procedures and in keeping with the Agency’s mission statement.
● Work in collaboration with MCAT’s Mobile Response Team.
● Secure and maintain all necessary certification and professional licensing as dictated by
profession and required qualifications.
● Maintain self in a professional manner at all times, adhering to Neighborhood Center policy and
procedures and in keeping with the Agency’s mission statement.
● Employees are expected to report to work as scheduled, on time, and prepared to work.
● Perform additional responsibilities as they develop and are assigned by the Program Director.

NECESSARY SKILLS:

• Ability to take initiative and work independently.
  ● Active listener that is patient, non-judgmental, collaborative with strong interpersonal and
  empathy skills.
  ● Possesses strong documentation skills that can collect all necessary data.
  ● Ability to adapt quickly to various procedures for each incoming/outgoing call.
  ● Exercise good judgement and decision-making skills, particularly in a crisis.
  ● Demonstrate a calm and reassuring presence in emotionally-charged situations.
  ● Effectively multi-task and use internal messaging system during calls and throughout shift.
  ● Participate in required trainings, supervision, and meetings.
  ● Communicate effectively and frequently throughout shift with supervisors and crisis team staff;
  can promptly alert supervisor of concerns and seeks guidance/support when needed.
  ● Maintain an approved home office location, that is confidential and HIPAA compliant, free of
  outside distractions within the home.
  ● Good working knowledge of resources in the community Punctual and regular attendance is an
  essential responsibility of each employee.

REQUIRED QUALIFICATIONS:

• Associates in Human Services or related field with a minimum of two (2) years’ experience
  working in a human services agency including one (1) year of supervised experience providing
  services in a mental health setting
  ● Demonstrated knowledge of mental health and substance use issues affecting children and adults.
  ● Demonstrated knowledge of system-level issues facing clients, available resources, and the ability
  to effectively navigate these systems.

We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.

Job Type: Full-time

Pay: $ $24.61/hour

Schedule:

• Work schedule: Work schedule is Monday through Friday
• Multiple shifts available. 

Work Location: Remote