Family TIES

Family TIES

Family Treatment Intensive Empowering Services (TIES), a Home Based Crisis Intervention (HBCI) service

The Family TIES program is a Herkimer County and Otsego County based service providing short-term, intensive, outcome-driven service for children who are at risk of out-of-home placement and/or risk of placement in an alternative educational setting. Family TIES services are provided for six to nine weeks in the child’s natural environment of home, school, and community. The program builds on personal and family strengths to reduce risks of out of home placements.


The program is a collaborative effort of the Herkimer and Otsego counties' Offices of Mental Health (OMH), schools and the Department of Social Services. Services are accessed via referrals from their outpatient mental health provider, mobile crisis or local Emergency Department, Comprehensive Psychiatric Emergency Program (CPEP), or another individual who is aware of the family’s need for immediate, intensive crisis support. Families may also self-refer to the program.

Family TIES HBCI Program Referral Form

Family TIES HBCI Eligibility Screening Tool

Program Goals

The goal of Family TIES home based crisis intervention service is to avert unnecessary psychiatric hospitalization and residential placement.

Specific service areas include: • Crisis de-escalation and safety planning; • Stabilization of children within their family setting; • Provision of services that are culturally competent, evidence-based or promising, and collaborative with the family and community; • Coordination and collaboration with already established providers such as care managers, therapists and psychiatric providers. o It is expected that outpatient mental health treatment will continue while HBCI is working with the child/youth and family, in order to maintain therapeutic engagement and to provide adequate mental health support during a mental health crisis • Improvement in family functioning, communication and co-regulation; • Securing all needed services for which the family and child are eligible; • Reduction in the probability of violence toward self, others or property; • Improvement in problems identified at intake; • Transition to services needed at discharge.


How We Help

Eligibility: Children/youth ages 5 to under 21 years of age who are experiencing a psychiatric crisis so severe that unless immediate effective intervention is provided, the child/youth will likely be admitted to a psychiatric hospital or placed in a treatment residence

Contact and ask for Family TIES:

Phone: 315-731-5480

Key Points


An interventionist provides home and/or school-based counseling for up to nine weeks to reduce behaviors and increase self-sufficiency. The program seeks to help families avoid out of home placement of their children and achieve greater family stability.


  • Ages 5 years - under 21 years of age
  • Resident of Herkimer County or Otsego County
  • Child must be struggling with their behavioral and/or emotional well-being either in home, school or both.


Family TIES HBCI Referral Form

Complete referral form and submit via email or fax to:

Kylene Stevener
Director of Community Psychiatric Rehabilitation Services
Fax: 315-624-9539
Phone: 315-731-5480

This service is free.

(315) 272-2600
(844) 732-6228
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