Website The Neighborhood Center
Pay: $29.74 per hour
Job description:
Full-time position with an excellent benefits package is available with our caring, supportive and dedicated team.
- $29.74
- 37.5-hour work week
- M – F, 37.5 hours per week
- 27 paid days off in year 1 (vacation & holidays), plus paid sick time!
- 4% flat 401k contribution (after 1 year)
- Employer paid life insurance
- Medical, dental, and vision insurance available
- Supportive and inclusive organizational culture
We are looking for a self-starting, outgoing, and motivated individual to provide exceptional service to the Neighborhood Center staff. Come join a caring, supportive, and dedicated team making a difference in the lives of families!
Job Description: The IT/EMR (Electronic Medical Records) Support Tech will be responsible for providing technical support and solutions to all computer and network-related issues in the organization. The IT Support Tech will install, maintain and troubleshoot hardware and software systems. The IT Specialist, under the supervision of the IT Director, will oversee the day-to-day operations of computers, networks, and peripherals, while maintaining support tickets and documentation.
DUTIES AND RESPONSIBILITIES:
- Manage Help Desk tickets in a timely manner.
- Installing and configuring hardware and software systems.
- Troubleshooting and resolving technical issues with computers, networks, and peripherals.
- Providing technical support to end-users.
- Managing and maintaining IT assets and equipment.
- Collaborating with other teams to provide technical solutions and support.
- Developing and maintaining technical documentation and manuals.
- Ensuring that all IT systems and equipment are secure and up-to-date.
- Conducting regular maintenance checks to ensure optimal performance of IT systems.
- Conducting training and workshops to improve end-users’ technical knowledge and skills.
- Performing Onsite Support as needed.
- Performing Remote Support as appropriate.
- Maintains a professional manner at all times, Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
- Associates Degree or equivalent experience in tech support/helpdesk support.
- Minimum of 1 year of experience in a similar role.
- Proficient in hardware and software troubleshooting, installation, and configuration.
- Basic network understanding and troubleshooting.
- Experience working in Windows 10 or higher platform systems.
- Must be proficient in Microsoft Office, Google Suite.
- Firm understanding of desktop hardware, diagnosing problems and ability to use diagnostic tools.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to operate independently, without constant supervision.
- Valid driver’s license & reliable vehicle.
PHYSICAL REQUIREMENTS:
This position requires the ability to:
- Sit or stand for extended periods of time
- Lift up to 25 lbs.
- Work in confined spaces or awkward positions
- Travel between agency buildings and locations using own vehicle (w/ paid ,mileage)
At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.
We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Valid Drivers License and Reliable Vehicle
Work Location: In person
Job Type: Full-time
Work Location: In person
