Behavioral Health Care Services

Behavioral Health Care Services

Behavioral Health Care Services

The Neighborhood Center, Inc. provides professional, state-of-the-art mental health clinical and crisis services for children, youth, adults and their families as well as psycho-social and care management services for adults.

Staffed by a multi-disciplinary team of professionals (including psychiatrists, psychologists, social workers, masters-level and bachelors-level therapists and counselors), our behavioral health care services build on your unique strengths to develop the best strength-based, outpatient treatment plans possible.

For additional resources

Behavioral Health Clinics in Utica and Rome

Offering adult, children and family mental health services, our clinics provide strength-based services for maximum effectiveness in resolving behavioral, social and emotional conditions that inhibit functioning and development.

The Neighborhood Center serves all patients regardless of inability to pay.  Discounts for essential services are offered based on family size and income. 

Utica Child: 315-272-2700
Utica Adult Clinic: 315-272-2723
Rome Child: 315-272-2730
Rome Adult: 315-272-2748

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Care Management

Provides care coordination among a network of providers whether they are physical health, mental health, substance abuse or social service providers. The program works closely with individuals and their families and care providers to identify goals and plan to improve health and well being. 315-731-5480 or 315-624-9540

Health Home Children's Care Management

Serves children in Oneida and Herkimer counties with unique and complex health care needs up to the age of 21. 315-272-2660

Adult Recovery Services (ARS)

Adult Recovery Services is a unique program offering adults with mental illness opportunities to learn and develop independent living and job skills. Utica: 315-272-2660, Rome: 315-272-2736

  • Assisted Competitive Employment (ACE)

    ACE is a program that is offered through our Adult Recovery Services program that offers assistance to members to help them achieve their employment and educational goals (same numbers as ARS).

  • Employment Services

    Employment Services is offered through our Adult Recovery Services program. Our goal is to empower and support individuals with mental illness in obtaining and maintaining competitive employment with as much or as little support as needed (same numbers as ARS).

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Family TIES

Family TIES is a Herkimer County-based service providing crisis counseling and short-term assistance to families with children at risk of out of home placement. Services are provided in the child's natural environment such as home, school or community. 315-272-2660   Learn More

DSRIP Information for Clients

The Neighborhood Center, Inc. is part of a Performing Provider System (PPS) under New York State's Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services. The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).

We participate in certain DSRIP projects in the CNYCC PPS, including the following:

Integrated Delivery System:

  • a project designed to improve healthcare by better integrating people, process, and healthcare technology. Integrated Delivery System is focused on delivering evidence-based, high quality care to patients while incorporating a "population health management" strategy and preparing for the shift to a value-based payment system.

DSRIP Care Management:

  • a project designed to help people manage chronic conditions through coordinated care and support services.

Care Transitions:

  • a project focused on creating a comprehensive plan for patients as they are discharged from the hospital.

Primary Care/Behavioral Health Integration:

  • a project focused on bringing primary care, mental health and substance use services together.

Behavioral Health Crisis Stabilization:

  •  a project focused on creating more community based options for individuals experiencing a mental-health or substance-use related crisis; this project also involves creating networks between existing crisis services so that coordination of care across settings can occur.

Reduce Premature Births:

  •  a project with the goal of lowering the rate of premature births through the development of a uniform protocol and the specialized training of obstetrical care providers.

Behavioral Health Infrastructure:

  •  a project focused on building collaborations between systems including service providers, schools, government agencies, employers, and law enforcement. Together, they work to identify solutions to community challenges like opioid addiction, suicide, and serious mental illness.

If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please contact:

Mark Pacilio, Director of Operations at 315-272-2614, via e-mail at


CNYCC's Compliance Officer at 315-703-2985, or via email at or via CNYCC's compliance hotline number at 855-343-5598, or online via CNYCC's compliance webpage at

All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith. Thank you.   Learn More

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